All sofas purchased at COZY enjoy a free of charge maintenance policy for renewing the leather every 6 months. This is a 6-step process using a high-class sofa cleaning and skin care solution imported from the UK under the Ultimate Leather brand. Details included here.
In order to bring security, satisfaction and the best experience to our customers, all technical safety and processing errors affecting product quality shall always be resolved by COZY at customers’ best convenience in the fastest time possible according to the quality warranty policy here.
All sofa products distributed by Cozy including imported sofas are entitled to Cozy's lifetime Warranty. For these items, after the standard warranty period, the fixing of mattress, foam, frame, and leather shall be charged only for materials and labor/workmanship.