All sofas purchased at COZY enjoy a free of charge maintenance policy for renewing the leather every 6 months. This is a 6-step process using a high-class sofa cleaning and skin care solution imported from the UK under the Furniture Clinic brand.
LEATHER CARE EVERY 6 MONTHS (Applicable to customers within Ho Chi Minh City)
- Every 6 months, COZY staff will call to arrange a maintenance appointment.
- Free 01 time periodical maintenance (valued at 1,000,000 VND) for sofa with selling price less than or equal to 50,000,000 VND. As follows:
- Sofa priced from 10,000,000 VND to 99,000,000 VND: 1 free maintenance.
- Sofa priced from 100,000,000 VND to 149,000,000 VND: free 02 maintenance times.
- Sofa priced from 150,000,000 VND to 199,000,000 VND: 3 free maintenance.
- 01 maintenance can be converted into 01 set of small-sized maintenance products with Ultimate leather brand imported from the UK with a video on how to maintain.
- 02 maintenance times can be converted into 01 set of large-sized maintenance products with Ultimate leather brand imported from the UK with a video on how to maintain.
- Conditions of application: Applicable to purchases from September 14, 2021, not applicable to liquidated goods.
SOFA LEATHER CARE KIT (Applicable to customers outside Ho Chi Minh City)
- Give away a high-quality sofa leather care kit imported from the UK worth VND 700,000 for sofas with a selling price of less than VND 100,000,000.
- Give away a high-class imported UK sofa skin care kit worth VND 1,200,000 for sofas with a selling price of 100,000,000 VND or more.
- The leather care process is guided remotely by phone / Facetime / video call
- After 3 - 6 months from the time the customer receives the sofa, COZY staff will call the customers to provide guidance for the sofa maintenance at home.
- Conditions apply:
- Applicable to orders arising from September 14, 2021, not applicable to liquidated goods.
- The number of maintenance times depends on the value of each sofa set purchased by customers, regardless of how many times it is delivered, or the total value of the order, you are free to use the number of maintenance times at any time. For example, if a customer gets a gift once, they can use it for 6 months, if they get a gift 2 times, they can use it for 1 year. After the specified time limit, the remaining number of maintenance time (if any) will not be reserved.
- Note: The program does not apply to special discount products of 60% or more.